Privacy and Legal Policy

Introduction

Chin International is a website that connects language learners and tutors around the world. We are committed to protecting your privacy and respecting your rights as a user of our platform. This document explains how we collect, use, share, and protect your personal information, as well as your choices and rights regarding your data. By using our website, you agree to this policy and consent to our data practices. If you do not agree, please do not use our website or services.

What information do we collect?

We collect information that you provide to us when you register, create a profile, book a lesson, communicate with other users, or use any of our features or services. This may include your name, email address, phone number, location, language preferences, payment information, feedback, ratings, and any other information that you choose to share with us or other users. We also collect information that is automatically generated when you use our website, such as your IP address, browser type, device type, operating system, access times, pages viewed, and cookies. We use cookies and similar technologies to enhance your user experience, remember your preferences, and deliver relevant ads. You can disable cookies in your browser settings, but some features of our website may not function properly without them.
How do we use your information?

How do we use your information?

We use your information for the following purposes:

1. To provide, maintain, and improve our website and services, and to personalise your user experience.
2. To facilitate the communication and interaction between you and other users, and to enable you to book and attend lessons.
3. To process your payments and transactions, and to prevent fraud and abuse.
4. To send you notifications, confirmations, updates, newsletters, promotions, and other information that may be of interest to you, and to allow you to opt out of such communications if you wish.
5. To respond to your inquiries, requests, feedback, and complaints, and to resolve any disputes or issues that may arise.
6. To monitor, analyze, and improve the performance, security, and functionality of our website and services, and to measure user satisfaction and engagement.
7. To comply with our legal obligations, enforce our terms and conditions, protect our rights and interests, and prevent or address any violations or illegal activities.
8. To perform any other functions that we disclose to you at the time of collecting your information, or that are reasonably related to the above purposes.

We reserve the right to monitor, review, and remove any content or activity on the Website that we deem, in our sole discretion, to be inappropriate, illegal, or in violation of these Terms. We also reserve the right to suspend, terminate, or restrict your access to or use of the Website at any time and for any reason, without notice or liability to you.

Limitations of Liability and Disclaimer of Warranties

The Website is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that the Website will meet your requirements or expectations or that the information or content on the Website will be complete, accurate, reliable, or timely. We do not warrant that any quote, product, or service offered or provided through the Website will be available, satisfactory, or suitable for your needs or circumstances. You acknowledge and agree that your access to and use of the Website is at your own risk and discretion and that you are solely responsible for any damages or losses that may result from your access to or use of the Website, including but not limited to any damage to your computer system or device, loss of data, or loss of profits.

To the fullest extent permitted by law, we and our affiliates, directors, officers, employees, agents, and contractors shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages or losses arising out of or in connection with your access to or use of the Website, or your inability to access or use the Website, whether based on contract, tort, negligence, strict liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages or losses. Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages or losses, so some or all of the above limitations may not apply to you. In no event shall our total liability to you for all damages or losses arising out of or in connection with your access to or use of the Website exceed the amount paid by you, if any, for accessing or using the Website in the 12 months preceding the event giving rise to the claim.

How do we share your information?

We share your information with the following parties:

1. Other users: We share your name, profile picture, location, language preferences, feedback, ratings, and any other information that you choose to share on your profile or in your communication with other users. This is necessary to enable you to find and connect with suitable tutors or learners, and to book and attend lessons. You can control the visibility of your profile and communication settings in your account.
2. Service providers: We share your information with third-party service providers that perform functions on our behalf, such as hosting, payment processing, analytics, marketing, customer service, and security. We only share the information that is necessary for them to perform their services, and we require them to protect your information and comply with this policy and applicable laws.
3. Advertisers and partners: We share your information with third-party advertisers and partners that display ads or offer products or services that may be of interest to you on our website or other platforms. We do not share your name, email address, phone number, or payment information with these parties, but we may share aggregated or anonymised information that does not directly identify you, such as your demographic, behavioural, or usage data. You can opt out of receiving targeted ads from these parties by adjusting your browser or device settings, or by following the instructions provided by the respective parties.
4. Law enforcement and legal authorities: We share your information with law enforcement and legal authorities if we believe that it is necessary to comply with a legal obligation, protect our rights and interests, enforce our terms and conditions, prevent or address any violations or illegal activities, or respond to a court order, subpoena, warrant, or other legal request.
5. Other parties: We share your information with other parties if we obtain your consent, or if we are involved in a merger, acquisition, reorganisation, sale, or transfer of our assets or business. In such cases, we will notify you of any changes to this policy and your choices and rights regarding your information.

How do we protect your information?

We take reasonable measures to protect your information from unauthorised access, use, disclosure, modification, or destruction. We use encryption, firewalls, authentication, and other security technologies and procedures to safeguard your information. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account and password, and for notifying us of any unauthorised or suspicious activity on your account.

How long do we retain your information?

We retain your information for as long as it is necessary to provide our website and services, or to fulfil our legal obligations, or to protect our rights and interests, or to resolve any disputes or issues that may arise. We may also retain your information for longer periods if we obtain your consent, or if we are required or permitted by law. When we no longer need your information, we will delete or anonymise it, or dispose of it in a secure manner.

What are your choices and rights regarding your information?

You have the following choices and rights regarding your information:

1. Access: You can access and review your information in your account, or request a copy of your information from us.
2. Update: You can update, correct, or modify your information in your account, or request us to do so.
3. Delete: You can delete your information in your account, or request us to do so. Please note that some information may not be deleted if it is necessary to provide our website and services, or to fulfil our legal obligations, or to protect our rights and interests, or to resolve any disputes or issues that may arise.
4. Object: You can object to our use of your information for certain purposes, such as marketing, analytics, or profiling, or request us to stop or limit our use of your information.
5. Withdraw: You can withdraw your consent to our use of your information at any time, if you have previously given us your consent.
6. Transfer: You can request us to transfer your information to another party, if it is technically feasible.
7. Complain: You can complain to us or to a relevant authority if you are not satisfied with how we handle your information.

To exercise any of your choices or rights, or to ask any questions about this policy, please contact us at info@chininternational.com. We will respond to your request within a reasonable time and in accordance with applicable laws. We may ask you to verify your identity before processing your request, and we may charge a fee for certain requests, if permitted by law. We may also reject your request if it is excessive, repetitive, or unfounded, or if it conflicts with our legal obligations, our legitimate interests, or the rights and interests of others.

How do we update this policy?

We may update this policy from time to time to reflect changes in our data practices, our website and services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website, or by sending you an email, or by other means as required by law. We encourage you to review this policy periodically to stay informed of how we collect, use, share, and protect your information. Your continued use of our website and services after we update this policy constitutes your acceptance of the updated policy and your consent to our data practices.

How to contact us?

If you have any questions, comments, or concerns about this policy, or our data practices, please contact us at:
Chin International Ltd.
Address: 1 – 2 Paris Garden,
London, SE1 8ND
United Kingdom
Email: info@chininternational.com
Phone: +44 20 3325 7154